1. Acceptance of Terms

By accessing or using Nexora ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. These terms constitute a legally binding agreement between you and Nexora.

2. Description of Service

Nexora is a platform that connects caregivers and family members with healthcare professionals specializing in intellectual and developmental disabilities (IDD). The Platform facilitates:

• Professional profile discovery and search
• Appointment booking and scheduling
• Communication between caregivers and professionals
• Reviews and ratings

Important: Nexora is a platform service only. We do not provide medical advice, diagnosis, or treatment. All healthcare services are provided directly by independent healthcare professionals.

3. User Accounts

3.1 Account Creation

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account

3.2 Professional Accounts

Healthcare professionals must:

• Hold valid licenses and credentials in their jurisdiction
• Maintain current professional liability insurance
• Provide accurate information about qualifications and experience
• Comply with all applicable healthcare regulations and standards

4. User Conduct

You agree not to:

• Provide false or misleading information
• Impersonate another person or entity
• Harass, abuse, or harm other users
• Violate any laws or regulations
• Interfere with the Platform's operation or security
• Use the Platform for unauthorized commercial purposes
• Share or disclose confidential patient information without authorization

5. Bookings and Appointments

5.1 Booking Process

Caregivers can book appointments with professionals through the Platform. All bookings are subject to professional availability and acceptance.

5.2 Cancellations

Cancellation policies are set by individual professionals. Users should review cancellation terms before booking.

5.3 No-Shows

Repeated no-shows may result in account restrictions or termination.

6. Payments and Fees

• Payment terms and fees are determined by individual professionals
• Nexora may charge platform fees for facilitating connections
• All fees are non-refundable unless otherwise stated
• You are responsible for any applicable taxes

7. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is owned by Nexora or its licensors and protected by intellectual property laws. You may not copy, modify, or distribute Platform content without permission.

8. Privacy and Data Protection

Your use of the Platform is subject to our Privacy Policy. By using the Platform, you consent to our collection and use of information as described in the Privacy Policy.

9. Disclaimers

9.1 No Medical Advice

Nexora does not provide medical advice, diagnosis, or treatment. All healthcare services are provided by independent professionals. We are not responsible for the quality or outcomes of services provided.

9.2 Platform Availability

The Platform is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free service.

9.3 Professional Verification

While we make reasonable efforts to verify professional credentials, we do not guarantee the accuracy of information provided by professionals. Users should conduct their own due diligence.

10. Limitation of Liability

To the maximum extent permitted by law, Nexora shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid to Nexora in the past 12 months.

11. Indemnification

You agree to indemnify and hold harmless Nexora from any claims, damages, or expenses arising from your use of the Platform, violation of these terms, or infringement of any rights of another party.

12. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason. You may terminate your account at any time by contacting us.

13. Dispute Resolution

Any disputes arising from these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. You waive your right to participate in class action lawsuits.

14. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or platform notification. Your continued use after changes constitutes acceptance of the modified terms.

15. Governing Law

These terms are governed by the laws of [Your State/Country], without regard to conflict of law principles.

16. Contact Information

For questions about these Terms of Service, please contact us at:

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.