1. Introduction

Welcome to Nexora. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to connect caregivers with healthcare professionals specializing in intellectual and developmental disabilities (IDD).

2. Information We Collect

2.1 Personal Information

• Name, email address, and contact information
• Account credentials (encrypted passwords)
• Profile information including role (caregiver or professional)
• For professionals: credentials, specializations, experience, and location

2.2 Health Information

We may collect limited health-related information necessary to facilitate care coordination. This information is handled with the highest level of security and in compliance with applicable healthcare privacy laws.

2.3 Usage Data

• Log data including IP address, browser type, and access times
• Platform usage patterns and interactions
• Booking and appointment information

3. How We Use Your Information

• To create and manage your account
• To facilitate connections between caregivers and healthcare professionals
• To process bookings and appointments
• To communicate with you about services, updates, and support
• To improve our platform and user experience
• To ensure platform security and prevent fraud
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With Other Users: Profile information is shared to facilitate connections (e.g., professional profiles visible to caregivers)
• Service Providers: Third-party vendors who assist in operating our platform (e.g., hosting, analytics)
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Compliance with healthcare data protection standards

6. Your Rights and Choices

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your account and data
• Opt-out of marketing communications
• Export your data in a portable format

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for legal compliance, dispute resolution, and legitimate business purposes.

8. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notification. Your continued use of the platform after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: